NHK WORLD-JAPAN Privacy Notice (for users in the EEA and UK)

  • This notice describes how NHK as the data controller processes personal data (meaning "personal data" as set forth in Article 4 (1) of the EU General Data Protection Regulation (hereinafter referred to as "GDPR"); hereinafter the same) of individuals using NHK WORLD-JAPAN (hereinafter referred to as "the Service") to whom GDPR applies (hereinafter referred to as "User" or "Users"). For information not described in this notice, please see the NHK Online Services Terms of Use, the Privacy Policy for General Areas and the Privacy Policy for News Reporting and Writing.

  • 1. Legal Basis for Processing Users' Personal Data and Types of Personal Data Processed

    NHK will process the following personal data of Users based on the legal basis stipulated by GDPR:

    Purpose of processing Types of personal data Legal basis
    • To respond to inquiries about the Service
    • To use feedback and requests from Users for program production, programming, and the improvement of the Service
    • Name
    • Age
    • Gender
    • Address
    • Email address
    • Legitimate interest in the aim of providing services desired by Users
    • Legitimate interest in grasping the needs for programs delivered by the Service and using the findings for program production, programming, and the improvement of the Service
    • To display programs in accordance with User input
    • Search keywords
    • Legitimate interest of providing services desired by Users
    • To display the programs registered by the User
    • To grasp the needs for programs delivered by the Service and use the findings for program production, programming, and the improvement of the Service
    • Programs registered in My list
    • Legitimate interest of providing services desired by Users
    • Legitimate interest in grasping the needs for programs delivered by the Service and using the findings for program production, programming, and the improvement of the Service
    • To send information, etc. relating to the Service to Users if they have chosen to receive notifications from NHK
    • Notification ID
    • Legitimate interest of providing services desired by Users
    • To provide services in accordance with User preferences
    • Configuration information of the viewing environment
    • Legitimate interest of providing services desired by Users
    • To grasp and analyze how programs delivered by the Service are being watched and use the findings for program production, programming, and the improvement of the Service
    • Viewer non-specific viewing history (broadcast programs that have been viewed, dates and times when they were viewed, etc.)
    • Identifier
    • Legitimate interest in grasping and analyzing how programs delivered by the Service are being watched and using the findings for program production, programming, and the improvement of the Service
    • Consent regarding non-essential cookies and related technologies used to fulfill this purpose
    • To grasp and analyze how the website and app are being used and use the findings for the improvement of the Service
    • Information about browsed pages and content
    • Information about use (information about clicks, taps, page transitions, etc.)
    • Identifier
    • Legitimate interest in grasping and analyzing how the website and app are being used and using the findings for the improvement of the Service
    • Consent regarding non-essential cookies and related technologies used to fulfill this purpose
    • For stable provision of the Service, which includes grasping Users' reception conditions, etc. and maintaining and improving the equipment necessary for service provision
    • For safe execution of NHK operations, which includes investigation, detection, and prevention of any acts contrary to law or the terms of use laid down by NHK, such as fraud and unauthorized access by misusing the Service
    • Information acquired through service provision (IP address, user agent, etc.)
    • Information necessary for stable service provision (crash information, etc.)
    • Viewer non-specific viewing history
    • Information about use
    • Identifier
    • Legitimate interest in operating and managing the Service, ensuring network security, and preventing misconduct
  • 2. Withdrawal of Consent and Opt-out

    Users have the right to withdraw consent at any time by following the procedure that NHK separately specifies when obtaining their consent. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

  • 3. How Personal Data is Acquired and Used

    NHK acquires Users' personal data directly from Users and uses it in unaltered form or in statistical form. NHK does not make any decision based solely on automated data processing which produces legal effects or similarly significant effects on Users.

  • 4. Retention Period of Personal Data

    Of Users' personal data, NHK will store viewer non-specific viewing history, information about browsed pages and content, and information about use for 25 months after acquisition. As for name, age, gender, address, and email address, if a request is received from a User, NHK will delete such data concerning the User without delay; otherwise, NHK will store such data for 25 months after acquisition. NHK will retain other personal data only for as long as necessary to fulfill the purposes of processing described in Section 1. The specific retention period will be determined in consideration of the purpose of acquisition and processing of the personal data, the nature of the personal data, and the legal or operational need to retain the personal data.

  • 5. Sharing and Disclosure of Personal Data

    NHK will not share Users' personal data with any third party or disclose it to any third party. Although NHK uses information collection and analysis systems, etc. provided by external companies, etc., the acquired personal data is managed by NHK and will not be used by external companies, etc. for their own purposes.

  • 6. Rights of Users

    • Users have the following rights regarding personal data acquired and processed by NHK:

    • - Acquisition of information about data processing

      Users have the right to acquire from NHK all necessary information regarding NHK's data processing activities concerning them (Article 13 of GDPR).

    • - Access to personal data

      Users have the right to obtain from NHK confirmation as to whether or not personal data concerning them is being processed, and, where that is the case, access the personal data and certain related information (Article 15 of GDPR).

    • - Rectification or erasure of personal data

      Users have the right to have inaccurate personal data concerning them rectified without undue delay, or to have incomplete personal data completed (Article 16 of GDPR). Users also have the right to have personal data concerning them erased without undue delay if certain requirements are met (Article 17 of GDPR).

    • - Restriction of processing of personal data

      Users have the right to restrict the processing of personal data if certain requirements are met (Article 18 of GDPR).

    • - Objection to the processing of personal data

      Users have the right to object to the processing of personal data concerning them if certain requirements are met (Article 21 of GDPR).

    • - Data portability of personal data

      Users have the right to receive personal data concerning them in a structured, commonly used, and machine-readable format and transmit the data to another controller without hindrance from NHK, if certain requirements are met (Article 20 of GDPR).

    • - Not being subject to automated decision-making

      Users have the right not to be subject to a decision based solely on automated data processing (including profiling) which produces legal effects or similarly significant effects on them, if certain requirements are met (Article 22 of GDPR).

    • If you wish to exercise any of the above rights, please contact us using the contact information described in Section 8.

      Users can lodge a complaint with a data protection supervisory authority in the member state of their habitual residence, place of work, or place of the alleged GDPR breach regarding NHK's processing of their personal data.

  • 7. Changes to this Notice

    NHK may change this notice from time to time. If a substantial or material change is made, NHK will notify Users via this website or the app.

  • 8. Contact

    For questions or inquiries regarding this notice, please contact the data controller as below.

    NHK (Japan Broadcasting Corporation)
    2-2-1 Jinnan, Shibuya-ku, Tokyo 150-8001, Japan
    NHK Call Center contact desk(Fureai Navi-Dial): Tel. 0570-066-066
    (Please phone 050-3786-5000 when the above number is unavailable.)

    Online inquiries:
    (https://www.nhk.or.jp/css/)

NHK General Site Privacy Notice (for users in the other countries)

  • This notice explains how we handle the personal data of users (hereinafter referred to as "User" or "Users") of NHK websites within the nhk.or.jp and nhk.jp domains (hereinafter referred to as "NHK general site"). For information not described in this notice, please see the NHK Online Services Terms of Use, the Privacy Policy for General Areas, and the Privacy Policy for News Reporting and Writing. If a service within the NHK general site provides a separate privacy notice, please read that statement.

  • 1. Purposes for which NHK will handle personal data of Users:

    (1) When Users enter personal data in a form, or by selecting settings.

    Type of personal data Purpose

    Name, gender, date of birth, email address, telephone number, user ID, password, and other information entered or selected by a User
    1. For news reporting, program production, and writing
      ※The Privacy Policy for News Reporting and Writing applies to personal data we use for this purpose and the subsequent points do not apply.
    2. To confirm an individual's identity in order to use a service that requires authentication
    3. To confirm the eligibility to a service that requires certain authorization
    4. To conduct a survey/questionnaire of viewers
    5. To respond to inquiries about NHK operations
    6. To provide information about NHK operations
    7. To safely execute NHK operations. This includes the investigation, detection, and prevention of acts that violate the law or the terms of use laid down by NHK, such as fraud, unauthorized access, or other forms of misusing our services.

    Search keywords and information that requires entry to a form or selection of settings for service provision, such as configuration information of the viewing environment
    1. To provide services requiring user information

  • (2) When personal data is continuously and automatically collected during NHK Online use

    Type of personal data Purpose

    Viewer non-specific viewing history (broadcast programs that have been watched, dates and times when they were viewed, etc.)
    Information about browsed pages and content (information about pages browsed, videos watched, etc.,)

    Information about use (information about clicks and page transitions, etc.,)

    Identifier
    Information about user environment (For example, information about settings such as screen resolution and language code)
    1. To help us understand and analyze how programs distributed by NHK Online are being watched, and use the findings for program production and programming; and to help us understand and analyze how the websites are being used and use the findings to improve NHK Online
    2. To report on and make public announcements about NHK operations

    Information acquired through service provision (IP address, accessed URL, user agent, etc.,)

    Information necessary for the stable provision of services (For example, crash information)
    Identifier
    1. For the stable provision of services. This includes understanding Users' reception conditions and maintenance management and improvement of equipment necessary for providing services.
    2. To safely execute NHK operations. This includes the investigation, detection, and prevention of acts that violate the law or the terms of use laid down by NHK, such as fraud, unauthorized access, or other forms of misusing our services.

  • 2. NHK will use personal data in an unaltered form or after statistical processing.

  • 3. NHK will retain viewer non-specific viewing history for 25 months after acquisition and will delete it without delay upon the expiration of the retention period or when the use of the data is no longer required. For other types of personal data, NHK will delete it without delay when the use of the data is no longer required.

  • 4. NHK will not provide personal data to any third party. Although NHK uses information collection and analysis systems, etc. provided by external companies, etc. acquired personal data will be managed by NHK and will not be used by external companies, etc. for their own purposes.

  • 5. With regard to personal data acquired by NHK as described in the above 1(2), Users can have NHK stop the collection or erase all or part of it (hereinafter referred to as "opt-out") here.