This episode is about handling difficult negotiations over the phone. Liu Yang, from China, works in sales administration at a Japanese adhesive company. She has been in Japan for four years but joined her company not long ago, in April 2019. Now, she is learning the ins and outs of sales administration. Although Liu-san has mastered essential business phrases, she finds it difficult to negotiate in Japanese. She will tackle a roleplay challenge to help her learn how to negotiate over the phone.