Incidents at medical institutions can sometimes put patients' lives at risk. The Nagoya University Hospital in central Japan has adopted a system to ensure medical safety. Everyone who works there, from medical professionals to administrative staff, can report incidents. There are 250 a week, and each is examined to determine the cause, with information disclosed to patients. This has led to improvements in procedures and equipment. The system is based on Kaizen, a core principle of Toyota Motor.
Yoshi-masa Nagao has been leading patient safety in Japan
250 incidents are reported a week, ranging from alarming to life-threatening
Nagao holds a meeting once a week to discuss worrisome cases
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