Exploring New Possibilities for Chatbots
[BIZ STREAM SPECIAL EDITION]
This series includes selected stories from BIZ STREAM's signature "On-Site" reports. This episode features an interview with Tsunagawa Akemi, CEO of Bespoke. Comprised mostly of foreign staff, the company made a name for itself by creating a useful multilingual chat system designed to support international travelers in Japan. However, when the pandemic hit, the company was forced to search for a different use for its chatbot system. Tsunagawa explains how she was able to re-purpose her company's technology to fight the very virus that put her business in jeopardy.

SPECIAL EDITION

This is how the company's chatbot appears to users arriving at Tokyo's Haneda Airport
In order to provide the best multilingual services possible, the company has hired staff from all around the world