Broadcast on July 16, 2019
Available until July 16, 2020
Incidents at medical institutions can sometimes put patients' lives at risk. The Nagoya University Hospital in central Japan has adopted a system to ensure medical safety. Everyone who works there, from medical professionals to administrative staff, can report incidents. There are 250 a week, and each is examined to determine the cause, with information disclosed to patients. This has led to improvements in procedures and equipment. The system is based on Kaizen, a core principle of Toyota Motor.