Multilingual coronavirus hotlines in Japan

The Japanese government has declared a second state of emergency in Tokyo and neighboring prefectures to contain the rapid spread of the coronavirus. Listed here are multilingual hotlines for residents in need of support.

Tokyo Coronavirus Support Center for Foreign Residents

The Tokyo metropolitan government has set up a phone consultation center to provide information on the coronavirus and related issues in 14 languages. People can ask questions on subjects such as their health, businesses, children's education, and immigration status. The staff will connect callers to designated health care centers or other facilities to provide them with support.

Hotline
0120-296-004
- Monday to Friday: 10:00 a.m. to 5:00 p.m.
- English, Chinese, Korean, Vietnamese, Nepalese, Indonesian, Tagalog, Thai, Portuguese, Spanish, French, Cambodian, Burmese, Easy Japanese

Association of Medical Doctors of Asia Medical Information Center

Website
https://www.amdamedicalcenter.com/welcome/english

Hotline
03-6233-9266
- Weekday: 10:00 a.m. to 4:00 p.m.
- Saturdays, Sundays, Public holidays: 10:00 a.m. to 3:00 p.m.
- Monday: English, Korean, *Tagalog (*Available on the second and forth)
- Tuesday: English, Chinese, Thai
- Wednesday: English, Spanish, Vietnamese
- Thursday: English, Chinese
- Friday: English, Portuguese

Hotline
090-3359-8324
- Weekday: 10:00 a.m. to 5:00 p.m.
- English, Chinese

Counseling to foreign workers

Japan's labor ministry plans to deploy 40 counselors at job placement centers in areas with large numbers of foreign residents. The counselors will handle complaints from foreign workers and give advice to their employers.

Website
https://www.check-roudou.mhlw.go.jp/soudan/foreigner_eng.html

Telephone Consultation Service

English: 0570-001701
- Monday to Friday: 10:00 a.m. to 3:00 p.m.
Chinese: 0570-001702
- Monday to Friday: 10:00 a.m. to 3:00 p.m.
Portuguese: 0570-001703
- Monday to Friday: 10:00 a.m. to 3:00 p.m.
Spanish: 0570-001704
- Monday to Friday: 10:00 a.m. to 3:00 p.m.
Tagalog: 0570-001705
- Tuesday to Friday: 10:00 a.m. to 3:00 p.m.
Vietnamese: 0570-001706
- Monday to Friday: 10:00 a.m. to 3:00 p.m.
Burmese: 0570-001707
- Monday: 10:00 a.m. to 3:00 p.m.
Nepalese: 0570-001708
- Tuesday, Thursday: 10:00 a.m. to 3:00 p.m.
Korean: 0570-001-709
‐ Monday, Thursday, Friday: 10:00 a.m. to 3:00 p.m.
Thai: 0570-001-712
- Wednesday: 10:00 a.m. to 3:00 p.m.
Indonesian: 0570-001-715
- Wednesday: 10:00 a.m. to 3:00 p.m.
Cambodian(Khmer): 0570-001-716
- Wednesday: 10:00 a.m. to 3:00 p.m.
Mongolian: 0570-001-718
- Thursday: 10:00 a.m. to 3:00 p.m.

NPO POSSE

Support center for foreign residents and workers
https://foreignworkersupport.wixsite.com/mysite/english
- Japanese, English and Chinese

Tell
03-6699-9359
- Monday to Friday: 5:00 p.m. to 9:00 p.m.
- Saturday, Sunday and national holidays: 1:00 p.m. to 5:00 p.m.

Tokyo

Tokyo Metropolitan Government

Website
https://www.metro.tokyo.lg.jp/english/topics/2020/0128_00.html

Hotline
0570-550-571
- English, Chinese, Korean
- Every day: 9:00 a.m. to 9:00 p.m.

Tokyo Metropolitan Health and Medical Information Center "Himawari"

Hotline
03-5285-8181
- English, Chinese, Korean, Spanish, Thai
- Every day: 9:00 a.m. to 8:00 p.m.

Kanagawa

Multilingual Support Center Kanagawa

Website
http://kifjp.org/kmlc/eng/

Hotline
045-316-2770
- Monday to Friday, except New Year holiday: 9:00 a.m. to noon, 1:00 p.m. to 5:15 p.m.
- English: Tuesday and Wednesday
- Chinese: Monday and Thursday
- Tagalog: Monday and Tuesday
- Vietnamese: Tuesday, Thursday and Friday
- Spanish: Wednesday and Friday
- Portuguese: Thursday and Friday
- Nepalese: Monday and Wednesday
- Thai: Monday and Friday
- Korean: Monday and Wednesday
- Indonesian: Friday

YOKOHAMA Foreign Residents Information Center

Website
https://www.yokoinfo.jp/

Hotline
045-222-1209
- English, Chinese, Spanish, Portuguese, Korean, Tagalog, Thai, Vietnamese, Indonesian, Nepalese
- Monday to Friday: 10:00 a.m. to 5:00 p.m.
- Second and fourth Saturday: 10:00 a.m. to 1.00 p.m.

Saitama

COVID-19 Hotline for Foreign Residents

Website
https://sia1.jp/en/topics/coronahotline/

Hotline
048-711-3025
- English, Chinese, Spanish, Portuguese, Korean, Tagalog, Thai, Vietnamese, Indonesian, Nepalese, Easy Japanese
- 24/7

Chiba

Chiba International Center

Website
https://www.mcic.or.jp/en/

Hotline
043-297-0245, 043-297-2966
- English, Spanish, Chinese, Korean, Thai, Nepalese, Hindi, Tagalog, Portuguese, Vietnamese, Russian, Indonesian

Hotline
043-297-2966
- English, Spanish
- Weekdays: 9:00 a.m. to noon, 1:00 p.m. to 4:00 p.m.

Tochigi

Coronavirus Hotline for Tochigi Foreign Residents

Website
http://tia21.or.jp/hello.html

Hotline
028-678-8282
- 24/7
- Japanese, English, Chinese, Vietnamese, Tagalog, Portuguese, Spanish, Korean, Nepalese, Thai, Indonesian, Burmese, Khmer, Malay, Mongol, Russian, French, Germen, Italian, Sinhalese

Aichi

Aichi international Association

Website
http://www2.aia.pref.aichi.jp/sodan/e/sodancorner.html

Hotline
052-961-7902
Face-to-face interpretation service
- Portuguese, Japanese: Monday to Saturday 10:00 a.m. to 6:00 p.m.
- Spanish: Monday, Wednesday, Friday 1:00 p.m. to 6:00 p.m.
- English: Monday to Saturday 1:00 p.m. to 6:00 p.m.
- Chinese: Monday 1:00 p.m. to 6:00 p.m.
- Tagalog: Wednesday 1:00 p.m. to 6:00 p.m.
- Vietnamese: Saturday 1:00 p.m. to 6:00 p.m.
- Nepalese: Tuesday 1:00 p.m. to 6:00 p.m.
- Indonesian: Saturday 1:00 p.m. to 6:00 p.m.
- Thai: Wednesday 1:00 p.m. to 6:00 p.m.
- Video call interpretation service Monday to Saturday 10:00 a.m. to 6:00 p.m.
Portuguese, Spanish, English, Chinese, Tagalog, Vietnamese, Indonesian, Thai, Burmese, Korean

Nagoya International Center

Website
https://www.nic-nagoya.or.jp/en/information-service-counter/

Hotline
052-581-0100
- English, Japanese
Tuesday to Friday: 9:00 a.m. to noon, 1:00 p.m. to 7:00 p.m.
Saturday & Sunday: 9:00 a.m. to noon, 1:00 p.m. to 7:00 p.m.
- Portuguese, Spanish
Tuesday to Friday: 10:00 a.m. to noon, 1:00 p.m. to 5:00 p.m.
Saturday & Sunday: 10:00 a.m. to noon, 1:00 p.m. to 5:00 p.m.
- Chinese
Tuesday to Friday: 1:00 p.m. to 5:00 p.m.
Saturday & Sunday: 10:00 a.m. to noon, 1:00 p.m. to 5:00 p.m.
- Korean, Tagalog
Thursday: 1:00 p.m. to 5:00 p.m.
Saturday & Sunday: 1:00 p.m. to 5:00 p.m.
- Vietnamese
Wednesday: 1:00 p.m. to 5:00 p.m.
Sunday: 1:00 p.m. to 5:00 p.m.
- Nepalese
Wednesday: 1:00 p.m. to 5:00 p.m.

Gifu

Gifu Prefectural Consultation Center for Foreign Residents

Website
https://www.gic.or.jp/en/2019/05/post-1.html

Hotline
058-263-8066
- Monday to Friday 9:30 a.m. to 4:30 p.m.
- In person and over the phone: English, Chinese, Portuguese, Tagalog, Vietnamese
- Phone only: Korean, Thai, Indonesian, Khmer, Nepalese, Burmese, Spanish, Malay, Mongolian

Osaka

Osaka Foundation of International Exchange

Website
https://www.ofix.or.jp/english/

Hotline
06-6941-2297
- English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Tagalog, Thai, Indonesian and Nepalese.
- Monday and Friday: 9:00 a.m. to 8:00 p.m.
- Tuesday, Wednesday, and Thursday: 9:00 a.m. to 5:30 p.m.
- Second and fourth Sundays: 1:00 p.m. to 5:00 p.m.

Osaka International House Foundation

Website
https://www.ih-osaka.or.jp/english/information_center/

Hotline
06-6773-6533
- English, Chinese, Korean, Vietnamese and Tagalog
- Weekdays: 9:00 a.m. to 7:00 p.m.
- Saturdays, Sundays, and national holidays: 9:00 a.m. to 5:30 p.m.

Sakai International Plaza

Website
https://www.city.sakai.lg.jp/english/visitors/living/Daily_living_advice.html

Hotline
072-228-7499
- English, Japanese: Monday to Friday 10:00 a.m. to noon, 1:00 p.m. to 4:00 p.m.
- Chinese: Wednesday 1:00 p.m. to 4:00 p.m. / Friday 9:00 a.m. to noon
- Korean: Tuesday 9:00 a.m. to noon
- Portuguese: 1:00 p.m. to 4:00 p.m. / Friday 9:00 a.m. to noon
- Spanish: 1:00 p.m. to 4:00 p.m. / Friday 1:00 p.m. to 4:00 p.m.

Kyoto

Kyoto Prefecture Multilingual Living Consultation Service

Website
https://www.kpic.or.jp/english/information/livingconsultation.html

Hotline
075-343-9666
- Monday to Friday (excluding the 2nd and 4th Tuesday): 10:00 a.m. to 5:00 p.m.
- English, Chinese, Korean, Vietnamese, Nepalese, Indonesian, Tagalog, Thai, Portuguese, Spanish, Khmer, Burmese, Mongolian, Russian, Malay, Sinhalese, French, German, Italian and Japanese

Kyoto City International Foundation

Website
https://www.kcif.or.jp/web/en/support/govtinterpreting/

Hotline
075-752-1166
- English: Tuesdays, Wednesday and Thursdays 9:00 a.m. to 5:00 p.m.
- Chinese: Wednesdays and Fridays 9:00 a.m. to 5:00 p.m.

Hyogo

Hyogo International Association Information and Advisory Service

Website
https://www.hyogo-ip.or.jp/en/infocenter.html

Hotline
078-382-2052
- English: Monday, Wednesday, Thursday, Friday
- Chinese: Monday, Wednesday, Thursday, Friday
- Spanish: Every day
- Portuguese: Monday, Tuesday, Thursday, Friday
- 9:00 a.m. to 5:00 p.m.

Kobe City COVID-19 Health Advice Hotline

(for People Returning from Abroad and Those at Risk of Infection)

Website
https://www.city.kobe.lg.jp/a74716/kenko/coronavirus_en.html

Hotline
078-322-6250
*Please mention that you need an interpreter when you call this number.
- English, Chinese, Korean, Thai, Vietnamese, Indonesian, Tagalog, Nepalese, Portuguese, Spanish, French, German, Italian, Russian, Malay, Burmese, Khmer and Mongolian
- 24/7

Kobe International Community Center (KICC)

Website
https://www.kicc.jp/en/topics/2

Hotline
078-291-8441
- 9:00 a.m. to noon, 1:00 p.m. to 5:00 p.m.
- English: Monday to Friday
- Chinese: Monday to Friday
- Korean: Friday
- Spanish: Tuesday and Thursday
- Portuguese: Thursday
- Vietnamese: Monday and Wednesday
- Filipino: Wednesday
- Nepalese: Monday
- Thai: Tuesday
- Indonesian: Friday

Fukuoka

Fukuoka International Medical Support Center

Website
https://asian-msc.jp/english/

Hotline
092-734-3035
- English, Chinese, Korean, Thai, Vietnamese, Nepalese, Tagalog, Indonesian, Portuguese, German, Russian, French, Spanish, Italian, Burmese, Khmer, Sinhalese, Mongolian
- 24/7

Yamanashi

COVID-19 Coronavirus Infectious Disease Medical Examination and Consultation Center

Hotline
092-687-7953
- English, Chinese, Korean, Thai, Vietnamese, Indonesian, Tagalog, Nepalese, Portuguese, Spanish, French, German, Italian, Russian, Malay, Burmese, Khmer, Mongolian, Sinhalese
- 24/7

Shizuoka

COVID-19 Hotline for Foreign Residents

Hotline
0120-997-479
- English, Chinese, Korean, Thai, Vietnamese, Indonesian, Tagalog, Nepalese, Portuguese, Spanish, French, German, Italian, Russian, Malay, Burmese, Khmer, Mongolian, Sinhalese
- 24/7

This information is accurate as of Jan. 8, 2021.