Multilingual coronavirus hotlines in Japan Multilingual coronavirus hotlines in Japan
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Multilingual coronavirus hotlines in Japan

    Authorities in prefectures where Prime Minister Abe has declared a state of emergency are providing multilingual information services for foreign visitors and residents.

    Tokyo Coronavirus Support Center for Foreign Residents

    The Tokyo metropolitan government has set up a phone consultation center to provide information on the coronavirus and related issues in 14 languages. People can ask questions on subjects such as their health, businesses, children's education, and immigration status. The staff will connect callers to designated health care centers or other facilities to provide them with support.

    Hotline
    0120-296-004
    - Monday to Friday: 10:00 a.m. to 5:00 p.m.
    - English, Chinese, Korean, Vietnamese, Nepalese, Indonesian, Tagalog, Thai, Portuguese, Spanish, French, Cambodian, Burmese, Easy Japanese

    Association of Medical Doctors of Asia Medical Information Center

    Website
    https://www.amdamedicalcenter.com/news

    Hotline
    03-6233-9266
    - Weekday: 10:00~17:00
    - Saturdays, Sundays, Public holidays: 10:00 to 15:00
    - Monday: English, Korean, *Tagalog (*Available on the second and forth)
    - Tuesday: English, Chinese, Thai
    - Wednesday: English, Spanish, Vietnamese
    - Thursday: English, Chinese
    - Friday: English, Portuguese
    - Saturday: English
    - Sunday: English

    Hotline
    090-3359-8324
    - Weekday: 10:00~17:00
    - English, Chinese

    Counseling to foreign workers

    Japan's labor ministry plans to deploy 40 counselors at job placement centers in areas with large numbers of foreign residents. The counselors will handle complaints from foreign workers and give advice to their employers.

    Website
    https://www.check-roudou.mhlw.go.jp/soudan/foreigner_eng.html

    Telephone Consultation Service

    English: 0570-001701
    - Monday to Friday: 10:00 a.m. to 3:00 p.m.
    Chinese: 0570-001702
    - Monday to Friday: 10:00 a.m. to 3:00 p.m.
    Portuguese: 0570-001703
    - Monday to Friday: 10:00 a.m. to 3:00 p.m.
    Spanish: 0570-001704
    - Monday to Friday: 10:00 a.m. to 3:00 p.m.
    Tagalog: 0570-001705
    - Tuesday, Wednesday, Thursday, Friday: 10:00 a.m. to 3:00 p.m.
    Vietnamese: 0570-001706
    - Monday to Friday: 10:00 a.m. to 3:00 p.m.
    Burmese: 0570-001707
    - Monday, Wednesday: 10:00 a.m. to 3:00 p.m.
    Nepalese: 0570-001708
    - Tuesday, Thursday: 10:00 a.m. to 3:00 p.m.

    Tokyo

    Tokyo Metropolitan Government

    Website
    https://www.metro.tokyo.lg.jp/english/topics/2020/0128_00.html

    Hotline
    0570-550-571
    - English, Chinese, Korean
    - Every day: 9:00 a.m. to 9:00 p.m.

    Tokyo Metropolitan Health and Medical Information Center "Himawari"

    Hotline
    03-5285-8181
    - English, Chinese, Korean, Spanish, Thai
    - Every day: 9 a.m. to 8 p.m.

    Kanagawa

    Multilingual Support Center Kanagawa

    Website
    http://kifjp.org/kmlc/eng/

    Hotline
    045-316-2770
    - Monday to Friday, except New Year holiday: 9:00 a.m. to noon and 1:00 p.m. to 5:15 p.m.
    - English: Tuesday and Wednesday
    - Chinese: Monday and Thursday
    - Tagalog: Monday and Tuesday
    - Vietnamese: Tuesday, Thursday and Friday
    - Spanish: Wednesday and Friday
    - Portuguese: Thursday and Friday
    - Nepalese: Monday and Wednesday
    - Thai: Monday and Friday
    - Korean: Monday and Wednesday
    - Indonesian: Friday

    YOKOHAMA Foreign Residents Information Center

    Website
    https://www.yokoinfo.jp/

    Hotline
    045-222-1209
    - English, Chinese, Spanish, Portuguese, Korean, Tagalog, Thai, Vietnamese, Indonesian, Nepalese
    - Monday to Friday: 10:00 a.m. to 5:00 p.m.
    - Second and fourth Saturday: 10:00 a.m. to 1.00 p.m.
    - Except Sundays, national holidays and Dec.29 – Jan.3

    Saitama

    Saitama Information & Support

    Website
    http://sia1.jp/en/foreign/advice/

    Hotline
    048-833-3296
    - English, Chinese, Spanish, Portuguese, Korean, Tagalog, Thai, Vietnamese, Indonesian, Nepalese
    - Weekdays: 9 a.m. to 4 p.m.

    Chiba

    Chiba International Center

    Website
    https://www.mcic.or.jp/en/

    Hotline
    043-297-0245
    - English, Spanish, Chinese, Korean, Thai, Nepalese, Hindi, Tagalog, Portuguese, Vietnamese, Russian, Indonesian

    Hotline
    043-297-2966
    - English, Spanish
    - Weekdays: 9:00 a.m. to noon and 1:00 p.m. to 4:00 p.m.

    Osaka

    Osaka Foundation of International Exchange

    Website
    https://www.ofix.or.jp/english/

    Hotline
    06-6941-2297
    - English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Tagalog, Thai, Indonesian and Nepalese.
    - Monday and Friday: 9:00 a.m. to 8:00 p.m.
    - Tuesday, Wednesday, and Thursday: 9:00 a.m. to 5:30 p.m.
    - Second and fourth Sundays: 1:00 p.m. to 5:00 p.m.

    Osaka International House Foundation

    Website
    https://www.ih-osaka.or.jp/english/information_center/

    Hotline
    06-6773-6533
    - English, Chinese, Korean, Vietnamese and Tagalog
    - Weekdays: 9:00 a.m. to 7:00 p.m.
    - Saturdays, Sundays, and national holidays: 9:00 am to 5:30 p.m.

    Hyogo

    Hyogo International Association Information and Advisory Service

    Website
    https://www.hyogo-ip.or.jp/en/infocenter.html

    Hotline
    078-382-2052
    - English, Chinese, Spanish, Portuguese
    - Weekdays: 9 a.m. to 5 p.m.

    Kobe City COVID-19 Health Advice Hotline

    (for People Returning from Abroad and Those at Risk of Infection)

    Website
    https://www.city.kobe.lg.jp/a74716/kenko/coronavirus_en.html

    Hotline
    078-322-6250
    *Please mention that you need an interpreter when you call this number.
    - English, Chinese, Korean, Thai, Vietnamese, Indonesian, Tagalog, Nepali, Portuguese, Spanish, French, German, Italian, Russian, Malay, Myanmar, Khmer and Mongolian
    - 24/7

    Kobe International Community Center (KICC)

    Website
    https://www.kicc.jp/en/topics/2

    Hotline
    078-291-8441
    - 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 5:00 p.m.
    - English: Monday to Friday
    - Chinese: Monday to Friday
    - Korean: Friday
    - Spanish: Tuesday and Thursday
    - Portuguese: Thursday
    - Vietnamese: Monday and Wednesday
    - Filipino: Wednesday
    - Nepalese: Monday
    - Thai: Tuesday
    - Indonesian: Friday

    Fukuoka

    Fukuoka Asian Medical Support Center

    Website
    https://asian-msc.jp/english/

    Hotline
    092-286-9595
    - English, Chinese, Korean, Thai, Vietnamese, Nepali, Tagalog, Indonesian, Portuguese, German, Russian, French, Spanish, Italian, Malay, Burmese, Khmer
    - 24/7