Multilingual coronavirus hotlines in Japan Multilingual coronavirus hotlines in Japan
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Multilingual coronavirus hotlines in Japan

    The Japanese government has declared a second state of emergency in Tokyo and neighboring prefectures to contain the rapid spread of the coronavirus. Listed here are multilingual hotlines for residents in need of support.

    Tokyo Coronavirus Support Center for Foreign Residents

    The Tokyo metropolitan government has set up a phone consultation center to provide information on the coronavirus and related issues in 14 languages. People can ask questions on subjects such as their health, businesses, children's education, and immigration status. The staff will connect callers to designated health care centers or other facilities to provide them with support.

    Hotline
    0120-296-004
    - Monday to Friday: 10:00 a.m. to 5:00 p.m.
    - English, Chinese, Korean, Vietnamese, Nepalese, Indonesian, Tagalog, Thai, Portuguese, Spanish, French, Cambodian, Burmese, Easy Japanese

    Association of Medical Doctors of Asia Medical Information Center

    Website
    https://www.amdamedicalcenter.com/welcome/english

    Hotline
    03-6233-9266
    - Weekday: 10:00 a.m. to 4:00 p.m.
    - Saturdays, Sundays, Public holidays: 10:00 a.m. to 3:00 p.m.
    - Monday: English, Korean, *Tagalog (*Available on the second and forth)
    - Tuesday: English, Chinese, Thai
    - Wednesday: English, Spanish, Vietnamese
    - Thursday: English, Chinese
    - Friday: English, Portuguese

    Hotline
    090-3359-8324
    - Weekday: 10:00 a.m. to 5:00 p.m.
    - English, Chinese

    Counseling to foreign workers

    Japan's labor ministry plans to deploy 40 counselors at job placement centers in areas with large numbers of foreign residents. The counselors will handle complaints from foreign workers and give advice to their employers.

    Website
    https://www.check-roudou.mhlw.go.jp/soudan/foreigner_eng.html

    Telephone Consultation Service

    English: 0570-001701
    - Monday to Friday: 10:00 a.m. to 3:00 p.m.
    Chinese: 0570-001702
    - Monday to Friday: 10:00 a.m. to 3:00 p.m.
    Portuguese: 0570-001703
    - Monday to Friday: 10:00 a.m. to 3:00 p.m.
    Spanish: 0570-001704
    - Monday to Friday: 10:00 a.m. to 3:00 p.m.
    Tagalog: 0570-001705
    - Tuesday to Friday: 10:00 a.m. to 3:00 p.m.
    Vietnamese: 0570-001706
    - Monday to Friday: 10:00 a.m. to 3:00 p.m.
    Burmese: 0570-001707
    - Monday: 10:00 a.m. to 3:00 p.m.
    Nepalese: 0570-001708
    - Tuesday, Thursday: 10:00 a.m. to 3:00 p.m.
    Korean: 0570-001-709
    ‐ Monday, Thursday, Friday: 10:00 a.m. to 3:00 p.m.
    Thai: 0570-001-712
    - Wednesday: 10:00 a.m. to 3:00 p.m.
    Indonesian: 0570-001-715
    - Wednesday: 10:00 a.m. to 3:00 p.m.
    Cambodian(Khmer): 0570-001-716
    - Wednesday: 10:00 a.m. to 3:00 p.m.
    Mongolian: 0570-001-718
    - Thursday: 10:00 a.m. to 3:00 p.m.

    NPO POSSE

    Support center for foreign residents and workers
    https://foreignworkersupport.wixsite.com/mysite/english
    - Japanese, English and Chinese

    Tell
    03-6699-9359
    - Monday to Friday: 5:00 p.m. to 9:00 p.m.
    - Saturday, Sunday and national holidays: 1:00 p.m. to 5:00 p.m.

    Tokyo

    Tokyo Metropolitan Government

    Website
    https://www.metro.tokyo.lg.jp/english/topics/2020/0128_00.html

    Hotline
    0570-550-571
    - English, Chinese, Korean
    - Every day: 9:00 a.m. to 9:00 p.m.

    Tokyo Metropolitan Health and Medical Information Center "Himawari"

    Hotline
    03-5285-8181
    - English, Chinese, Korean, Spanish, Thai
    - Every day: 9:00 a.m. to 8:00 p.m.

    Kanagawa

    Multilingual Support Center Kanagawa

    Website
    http://kifjp.org/kmlc/eng/

    Hotline
    045-316-2770
    - Monday to Friday, except New Year holiday: 9:00 a.m. to noon, 1:00 p.m. to 5:15 p.m.
    - English: Tuesday and Wednesday
    - Chinese: Monday and Thursday
    - Tagalog: Monday and Tuesday
    - Vietnamese: Tuesday, Thursday and Friday
    - Spanish: Wednesday and Friday
    - Portuguese: Thursday and Friday
    - Nepalese: Monday and Wednesday
    - Thai: Monday and Friday
    - Korean: Monday and Wednesday
    - Indonesian: Friday

    YOKOHAMA Foreign Residents Information Center

    Website
    https://www.yokoinfo.jp/

    Hotline
    045-222-1209
    - English, Chinese, Spanish, Portuguese, Korean, Tagalog, Thai, Vietnamese, Indonesian, Nepalese
    - Monday to Friday: 10:00 a.m. to 5:00 p.m.
    - Second and fourth Saturday: 10:00 a.m. to 1.00 p.m.

    Saitama

    COVID-19 Hotline for Foreign Residents

    Website
    https://sia1.jp/en/topics/coronahotline/

    Hotline
    048-711-3025
    - English, Chinese, Spanish, Portuguese, Korean, Tagalog, Thai, Vietnamese, Indonesian, Nepalese, Easy Japanese
    - 24/7

    Chiba

    Chiba International Center

    Website
    https://www.mcic.or.jp/en/

    Hotline
    043-297-0245, 043-297-2966
    - English, Spanish, Chinese, Korean, Thai, Nepalese, Hindi, Tagalog, Portuguese, Vietnamese, Russian, Indonesian

    Hotline
    043-297-2966
    - English, Spanish
    - Weekdays: 9:00 a.m. to noon, 1:00 p.m. to 4:00 p.m.

    Tochigi

    Coronavirus Hotline for Tochigi Foreign Residents

    Website
    http://tia21.or.jp/hello.html

    Hotline
    028-678-8282
    - 24/7
    - Japanese, English, Chinese, Vietnamese, Tagalog, Portuguese, Spanish, Korean, Nepalese, Thai, Indonesian, Burmese, Khmer, Malay, Mongol, Russian, French, Germen, Italian, Sinhalese

    Aichi

    Aichi international Association

    Website
    http://www2.aia.pref.aichi.jp/sodan/e/sodancorner.html

    Hotline
    052-961-7902
    Face-to-face interpretation service
    - Portuguese, Japanese: Monday to Saturday 10:00 a.m. to 6:00 p.m.
    - Spanish: Monday, Wednesday, Friday 1:00 p.m. to 6:00 p.m.
    - English: Monday to Saturday 1:00 p.m. to 6:00 p.m.
    - Chinese: Monday 1:00 p.m. to 6:00 p.m.
    - Tagalog: Wednesday 1:00 p.m. to 6:00 p.m.
    - Vietnamese: Saturday 1:00 p.m. to 6:00 p.m.
    - Nepalese: Tuesday 1:00 p.m. to 6:00 p.m.
    - Indonesian: Saturday 1:00 p.m. to 6:00 p.m.
    - Thai: Wednesday 1:00 p.m. to 6:00 p.m.
    - Video call interpretation service Monday to Saturday 10:00 a.m. to 6:00 p.m.
    Portuguese, Spanish, English, Chinese, Tagalog, Vietnamese, Indonesian, Thai, Burmese, Korean

    Nagoya International Center

    Website
    https://www.nic-nagoya.or.jp/en/information-service-counter/

    Hotline
    052-581-0100
    - English, Japanese
    Tuesday to Friday: 9:00 a.m. to noon, 1:00 p.m. to 7:00 p.m.
    Saturday & Sunday: 9:00 a.m. to noon, 1:00 p.m. to 7:00 p.m.
    - Portuguese, Spanish
    Tuesday to Friday: 10:00 a.m. to noon, 1:00 p.m. to 5:00 p.m.
    Saturday & Sunday: 10:00 a.m. to noon, 1:00 p.m. to 5:00 p.m.
    - Chinese
    Tuesday to Friday: 1:00 p.m. to 5:00 p.m.
    Saturday & Sunday: 10:00 a.m. to noon, 1:00 p.m. to 5:00 p.m.
    - Korean, Tagalog
    Thursday: 1:00 p.m. to 5:00 p.m.
    Saturday & Sunday: 1:00 p.m. to 5:00 p.m.
    - Vietnamese
    Wednesday: 1:00 p.m. to 5:00 p.m.
    Sunday: 1:00 p.m. to 5:00 p.m.
    - Nepalese
    Wednesday: 1:00 p.m. to 5:00 p.m.

    Gifu

    Gifu Prefectural Consultation Center for Foreign Residents

    Website
    https://www.gic.or.jp/en/2019/05/post-1.html

    Hotline
    058-263-8066
    - Monday to Friday 9:30 a.m. to 4:30 p.m.
    - In person and over the phone: English, Chinese, Portuguese, Tagalog, Vietnamese
    - Phone only: Korean, Thai, Indonesian, Khmer, Nepalese, Burmese, Spanish, Malay, Mongolian

    Osaka

    Osaka Foundation of International Exchange

    Website
    https://www.ofix.or.jp/english/

    Hotline
    06-6941-2297
    - English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Tagalog, Thai, Indonesian and Nepalese.
    - Monday and Friday: 9:00 a.m. to 8:00 p.m.
    - Tuesday, Wednesday, and Thursday: 9:00 a.m. to 5:30 p.m.
    - Second and fourth Sundays: 1:00 p.m. to 5:00 p.m.

    Osaka International House Foundation

    Website
    https://www.ih-osaka.or.jp/english/information_center/

    Hotline
    06-6773-6533
    - English, Chinese, Korean, Vietnamese and Tagalog
    - Weekdays: 9:00 a.m. to 7:00 p.m.
    - Saturdays, Sundays, and national holidays: 9:00 a.m. to 5:30 p.m.

    Sakai International Plaza

    Website
    https://www.city.sakai.lg.jp/english/visitors/living/Daily_living_advice.html

    Hotline
    072-228-7499
    - English, Japanese: Monday to Friday 10:00 a.m. to noon, 1:00 p.m. to 4:00 p.m.
    - Chinese: Wednesday 1:00 p.m. to 4:00 p.m. / Friday 9:00 a.m. to noon
    - Korean: Tuesday 9:00 a.m. to noon
    - Portuguese: 1:00 p.m. to 4:00 p.m. / Friday 9:00 a.m. to noon
    - Spanish: 1:00 p.m. to 4:00 p.m. / Friday 1:00 p.m. to 4:00 p.m.

    Kyoto

    Kyoto Prefecture Multilingual Living Consultation Service

    Website
    https://www.kpic.or.jp/english/information/livingconsultation.html

    Hotline
    075-343-9666
    - Monday to Friday (excluding the 2nd and 4th Tuesday): 10:00 a.m. to 5:00 p.m.
    - English, Chinese, Korean, Vietnamese, Nepalese, Indonesian, Tagalog, Thai, Portuguese, Spanish, Khmer, Burmese, Mongolian, Russian, Malay, Sinhalese, French, German, Italian and Japanese

    Kyoto City International Foundation

    Website
    https://www.kcif.or.jp/web/en/support/govtinterpreting/

    Hotline
    075-752-1166
    - English: Tuesdays, Wednesday and Thursdays 9:00 a.m. to 5:00 p.m.
    - Chinese: Wednesdays and Fridays 9:00 a.m. to 5:00 p.m.

    Hyogo

    Hyogo International Association Information and Advisory Service

    Website
    https://www.hyogo-ip.or.jp/en/infocenter.html

    Hotline
    078-382-2052
    - English: Monday, Wednesday, Thursday, Friday
    - Chinese: Monday, Wednesday, Thursday, Friday
    - Spanish: Every day
    - Portuguese: Monday, Tuesday, Thursday, Friday
    - 9:00 a.m. to 5:00 p.m.

    Kobe City COVID-19 Health Advice Hotline

    (for People Returning from Abroad and Those at Risk of Infection)

    Website
    https://www.city.kobe.lg.jp/a74716/kenko/coronavirus_en.html

    Hotline
    078-322-6250
    *Please mention that you need an interpreter when you call this number.
    - English, Chinese, Korean, Thai, Vietnamese, Indonesian, Tagalog, Nepalese, Portuguese, Spanish, French, German, Italian, Russian, Malay, Burmese, Khmer and Mongolian
    - 24/7

    Kobe International Community Center (KICC)

    Website
    https://www.kicc.jp/en/topics/2

    Hotline
    078-291-8441
    - 9:00 a.m. to noon, 1:00 p.m. to 5:00 p.m.
    - English: Monday to Friday
    - Chinese: Monday to Friday
    - Korean: Friday
    - Spanish: Tuesday and Thursday
    - Portuguese: Thursday
    - Vietnamese: Monday and Wednesday
    - Filipino: Wednesday
    - Nepalese: Monday
    - Thai: Tuesday
    - Indonesian: Friday

    Fukuoka

    Fukuoka International Medical Support Center

    Website
    https://asian-msc.jp/english/

    Hotline
    092-734-3035
    - English, Chinese, Korean, Thai, Vietnamese, Nepalese, Tagalog, Indonesian, Portuguese, German, Russian, French, Spanish, Italian, Burmese, Khmer, Sinhalese, Mongolian
    - 24/7

    Yamanashi

    COVID-19 Coronavirus Infectious Disease Medical Examination and Consultation Center

    Hotline
    092-687-7953
    - English, Chinese, Korean, Thai, Vietnamese, Indonesian, Tagalog, Nepalese, Portuguese, Spanish, French, German, Italian, Russian, Malay, Burmese, Khmer, Mongolian, Sinhalese
    - 24/7

    Shizuoka

    COVID-19 Hotline for Foreign Residents

    Hotline
    0120-997-479
    - English, Chinese, Korean, Thai, Vietnamese, Indonesian, Tagalog, Nepalese, Portuguese, Spanish, French, German, Italian, Russian, Malay, Burmese, Khmer, Mongolian, Sinhalese
    - 24/7

    This information is accurate as of Jan. 8, 2021.

    Coronavirus updates