The president of a company which operates the Diamond Princess cruise ship says the situation is very challenging for passengers quarantined on board the ship.
NHK interviewed on Friday the president of Princess Cruises, Jan Swartz, who is visiting Japan to get information from the Japanese government and oversee the company's response to the coronavirus outbreak on the vessel moored at Yokohama Port.
Dozens of passengers on board the Diamond Princess have been tested positive for the coronavirus, and the rest have been confined to their cabins.
Swartz said that it's understandably a very difficult and challenging situation for the guests. She said she appreciates their patience.
Swartz said her company has increased the number of movies that the passengers can watch on board the ship, and it plans to translate information about the coronavirus infection into multiple languages.
She noted that the company began on Thursday to deliver medicines to passengers who need them and will try to deliver the supplies that they need.
She also referred to objections from some of the passengers against the Japanese government's policy requiring them to remain aboard for 14 days. She said that her company will follow the instructions of the Japanese government.
She said, as of February 1, the guests and crew on board the ship were from 56 countries and territories. The more than 2,600 passengers include 1,281 Japanese, 416 Americans, and 251 Canadians.